Privacy Policy

Last updated: March 25, 2026

FlowMatix ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our workflow automation platform at https://flowmatix.online/.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

  • Name and email address
  • Account credentials
  • Payment information (processed securely through third-party payment providers)
  • Profile information
  • Communications with us

1.2 Automatically Collected Information

When you use FlowMatix, we automatically collect:

  • Log data (IP address, browser type, device information)
  • Usage data (features used, workflows created, execution logs)
  • Cookies and similar technologies

1.3 Third-Party Integration Data

When you connect third-party services to FlowMatix, we may access and store data necessary to provide our services, including API credentials and data transferred between connected applications.

2. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments and questions
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues
  • Comply with legal obligations

3. Data Storage and Security

Your data is stored on secure servers located in India. We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (TLS/SSL)
  • Encryption of sensitive data at rest
  • Regular security assessments
  • Access controls and authentication
  • Secure API credential storage

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • With your consent: When you authorize us to share information with third-party services
  • Service providers: Third-party vendors who perform services on our behalf
  • Legal requirements: When required by law or to protect our rights
  • Business transfers: In connection with a merger, sale, or acquisition

5. Your Rights and Choices

Under Indian data protection laws and regulations, you have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Delete your account and associated data
  • Export your data
  • Opt-out of marketing communications
  • Withdraw consent for data processing

To exercise these rights, please contact us at support@flowmatix.online

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Workflow execution logs are retained for 30 days by default. Upon account deletion, we will delete or anonymize your personal information within 90 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

8. International Data Transfers

FlowMatix is based in India with offices in Bangalore, Guwahati, and Kolkata. While we primarily process data within India, certain service providers may process data outside India. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Compliance: FlowMatix complies with applicable Indian data protection laws and regulations, including the Information Technology Act, 2000 and associated rules.