Refund Policy

1. No Refund Policy

FlowMatix does not offer refunds for any subscription plans under any circumstances. This includes but is not limited to:

• Monthly subscription payments
• Yearly subscription payments
• Upgrade or downgrade fees
• Any additional service charges
• Partial billing periods

By subscribing to any FlowMatix plan, you acknowledge and accept that all payments are final and non-refundable.

2. Free Trial Period

We strongly encourage all new users to start with our Free Plan, which includes:

• 100 tasks per month
• 5 active workflows
• Access to 500+ apps
• Full platform features

This allows you to thoroughly test our platform and ensure it meets your needs before committing to a paid subscription.

3. Subscription Cancellation

While we do not offer refunds, you may cancel your subscription at any time:

• Cancellation prevents future billing cycles
• You retain full access until the end of your current billing period
• No prorated refunds will be issued for unused time
• Your account will automatically downgrade to the Free Plan after the paid period ends

To cancel your subscription, log into your account and navigate to Settings → Subscription → Cancel Plan.

4. Technical Issues

Even in cases of technical difficulties or service disruptions, refunds will not be provided. However, we are committed to resolving any technical issues promptly:

• Contact our support team at support@flowmatix.online
• We provide 24/7 technical support for all paid plan users
• Most issues are resolved within 24 hours
• In case of extended service disruption, we may offer service credits at our discretion

5. Billing Disputes

If you believe you have been charged incorrectly, please contact our billing team immediately at support@flowmatix.online with:

• Your account email address
• Transaction ID or invoice number
• Description of the billing issue
• Any relevant screenshots or documentation

We will investigate all legitimate billing disputes within 7 business days. If an error is confirmed, we will issue appropriate credits or corrections.

6. Plan Changes

You may upgrade or downgrade your plan at any time:

• Upgrades: Take effect immediately; you will be charged the prorated difference
• Downgrades: Take effect at the end of your current billing cycle
• No refunds are provided when downgrading plans

7. Service Credits

While we do not offer refunds, FlowMatix may, at our sole discretion, issue service credits in exceptional circumstances:

• Extended service outages (beyond 24 hours)
• Critical bugs affecting core functionality
• Confirmed billing errors

Service credits can only be used toward future FlowMatix services and cannot be redeemed for cash.

8. Account Termination

If your account is terminated by FlowMatix due to violation of our Terms of Service:

• No refunds will be issued for any remaining subscription time
• You will lose access to all workflows and data immediately
• You may not be eligible to create a new account

9. Questions About This Policy

If you have any questions or concerns about our refund policy, please review our documentation or contact our support team before subscribing.

Remember: All sales are final. Make sure FlowMatix is the right automation platform for you by starting with our Free Plan.

10. Policy Updates

FlowMatix reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.